Refund policy

Absolutely — here’s a clean Return & Refund Policy for your Shopify, written for Zina Products at Zina Derma Care:

Return & Refund Policy

At Zina Products by Zina Derma Care, we carefully select professional skincare products to support your skin health and treatment results. Due to the nature of skincare products, hygiene, and product integrity, please review our return policy before completing your purchase.

Returns

We accept returns on unopened, unused, and untouched products within 14 days of purchase.

To be eligible for a return, the product must be:

  • In its original packaging

  • Unopened and unused

  • In resellable condition

  • Returned with proof of purchase or order confirmation

Opened Products

For hygiene and safety reasons, we do not accept returns or exchanges on products that have been opened, used, tested, or tampered with.

This includes products where the seal, box, or packaging has been opened or damaged.

Refunds

Once your return is received and inspected, we will notify you if your refund has been approved.

Approved refunds will be issued to the original method of payment. Please allow a few business days for the refund to appear on your statement, depending on your bank or payment provider.

Exchanges

We do not offer exchanges on opened or used products.

If you purchased the wrong item and the product is unopened and eligible for return, you may return it within the 14-day window and place a new order for the correct product.

Final Sale Items

The following items are final sale and cannot be returned or refunded:

  • Opened skincare products

  • Used products

  • Gift cards

  • Promotional or clearance items

  • Custom treatment packages or service-related purchases

Damaged or Incorrect Items

If your order arrives damaged or you received the wrong item, please contact us within 48 hours of delivery with:

  • Your order number

  • A photo of the damaged or incorrect product

  • A photo of the packaging, if applicable

We will review the issue and assist you with the next steps.

Shipping Fees

Shipping fees are non-refundable.

If a return is approved, the customer is responsible for return shipping costs unless the item arrived damaged or incorrect.

In-Clinic Purchases

For products purchased directly at Zina Derma Care, returns must be made in person with the original receipt and original payment card when applicable.

Contact Us

For any questions about your order or return eligibility, please contact us at:

Zina Derma Care
4301 Jean-Talon Ouest, Montreal, QC
info@zinadermacare.com